Drury Inn & Suites Knoxville West

This location is so convenient with great choice of surrounding restaurants (some even walkable) and the interstate, (which I did not hear during my stay.) The free breakfast buffet was always hot and fresh, the evening snack bar and drinks were great, something a little different each night like barbeque, pasta, hotdogs, etc. The staff was very attentive and helpful but my last night of my weeklong stay, I had a very rowdy family next door that sounded like they were wrestling and playing loud music well after 10pm. I had to call down to the front desk 3 times. They tried to help by calling them and asking them to please be quiet and then also visited their room, but the mom was extremely rude to the hotel worker and said she had the right to be loud because it was a hotel (ridiculous and very wrong thinking!) I felt bad for the hotel workers, I know they were trying to help, but nothing was working. They offered move me to another room, but it was past midnight at that point and I had so much stuff I would have to gather and take and it would have woken me up even more. I took a sleeping pill and finally feel asleep around 2am. The next morning, I talked to the front desk again and they offered to talk to the manager and they added some points to my Drury awards, not quite enough for a free night, but still pretty decent amount. I feel like that was fair. It won't keep me from booking with Drury again, it was just an unfortunate incident.

The facililty was clean and well maintained. I appreciated the free breakfast and "happy hour" food and drink specials. Some variation at breakfast would have been nice. Also, more healthy options should have included. Lots of saturated fats, salt, sugar and processed foods were evident.

The staff was amazing! We were there for my husband's upcoming surgery at a local hospital. We were notified that the surgery would be first thing in the morning not late afternoon as originally planned. This meant we need to get there a day earlier. We had planned to stay at Dury the night of the surgery but with just one quick call, the guest relation representative was able to accommodate our change. It made a very stressful situation more manageable. In fact, every person on staff was super friendly and represented the hotel wonderfully!

Breakfast was very good and the staff attending to the breakfast buffet was very friendly and helpful. All of the staff was great from the desk to housekeeping and the hotel was clean. Zero complaints as far as the facility or staff.

The hotel was sparkling clean and wonderfully decorated/appointed. Very welcoming.